The Top Five Reasons for Choosing Remote Database Support – Cover

#2 Cover

In our first blog in this series we looked at how cost is a common factor in bringing in external expertise to assist with database support.  The second reason which we have found to be very common amongst our customers is “cover”. 

High or continuous availability (24×7) is a common requirement for today’s “on demand” IT systems and this can put pressure on small or overstretched DBA teams.  Teams can have difficulty providing cover for holiday, sickness or maternity and paternity leave.  Adding to this, the increasing requirement for systems to be available 24×7 with DBA cover required at all times, the pressure on small DBA teams is clear. 

Our customers have found that working alongside a partner who can provide 24×7 DBA cover with contracted response times down to one hour provides the insurance they need. 

Download the white paper – Top Five Reasons for Choosing Remote Database Support 

Find out more about RemoteDBA from Triton Consulting

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Addressing IT skills shortages within Local Authorities

Many local authorities are facing very difficult spending decisions and are dealing with running an IT service which is chronically understaffed in order to meet spending requirements. From working directly with public sector organisations we know how difficult this can be to manage on a day to day basis.

Two of our expert DB2 Consultancy team members have previously worked for Local Authorities and can give first hand examples of how teams are struggling to cope.“When I worked in local government the focus was very much on reducing cost and reducing headcount. This meant there was no longer any budget for a dedicated DB2 DBA” Mark Gillis, Senior DB2 Consultant, Triton Consulting.

We have found this to be a very common problem. In many public sector organisations IT staff are being asked to take on more and more work which is often outside their area of expertise. For example a skilled SQL Server DBA is likely to be able to “get-by” supporting DB2 for a while but if any serious DB2 issues arise then there are bound to be problems. This is a real concern given that most local authorities require their data to be available 24/7 in order to provide critical services such as social care, children’s services and emergency support.

Although many Local Authorities would happily employ one or two more DBAs to cover support of their critical databases the reality is that there just isn’t that kind of budget available. The cost of bringing in extra DB2 skills is a major issue for many organisations, not just in the public sector. Utilising an external support provider can be far more cost effective than bringing in extra permanent resource. The combination of external support working together with internal IT teams works really well for many organisations. External support often sounds expensive but it really doesn’t have to be, in fact organisations can reduce annual support costs by up to 75% with RemoteDBA Office from Triton Consulting compared to one full time DBA.

Find out more about RemoteDBA

Download the white paper – Top Five Reasons for Choosing Remote Database Support

Hampshire County Council choose Triton to provide a three year RemoteDBA support service – read more

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Three steps to IDUG EMEA Happiness

Step One – Seek a Geek

Step Two – Pick up an invitation to the Triton drinks reception

Step Three – Join the Triton party!

With just under three months until IDUG EMEA the Triton team is looking forward to this year’s event. Unfortunately there will be no sipping of drinks on the balcony feeling the warm Spanish sun on your skin. This year the DB2 Geeks will be packing their jumpers and heading back to Prague to discuss everything there is to know about the latest DB2 developments. We’ve already started planning our annual Triton drinks reception so we thought we’d give our blog readers a heads-up on the arrangements made so far.

To gain entry to the Triton drinks reception IDUG EMEA attendees will need to complete a mini challenge.  This year you will need to Seek the Geek! Don’t worry, you won’t be able to miss them, we’ll be providing the Triton team with some rather fetching DB2 Geek t-shirts so they stand out in the crowd.  Once you’ve spotted one simply request an invitation and head over to the Benada Resaurant from 8pm on Monday 10th November. You’ll find the function room on the 2nd Floor of the Clarion Congress Hotel.

Our DB2 Geeks will have a limited number of invitations, so first come first served! The DB2 Geeks are under strict instructions not to hand out invitations until Monday 10th November, so coercing with tea and cake will prove fruitless.

In typical Triton style we’ll have some top prizes on offer to the lucky competition winners – more details to follow. Winners of the competition will be announced on the night, so make sure you stick around to see if you will be crowned The Ultimate DB2 Geek 2014 champion. As usual our event will have the odd surprise so make sure you bring your camera! #DB2Geek

We’ll be providing further information leading up to the event, so we suggest subscribing to our newsletter to keep up to date. 

We look forward to seeing you soon.



Posted in DB2, IDUG, IDUG EMEA 2014, Uncategorized | Tagged , , | 1 Comment

DB2 10 for z/OS withdrawn from marketing – Date Announcement

IBM have announced that DB2 for z/OS will be withdrawn from marketing from 6th July 2015.  This means that DB2 10 along with DB2 10 VUE and the DB2 10 Utility Suite will no longer be available to order.  This gives organisations just over 10 months to make the move to DB2 10.

We have a wealth of information on our website about migrating to DB2 10:

-          Upgrading from DB2 v9 to v10 technical pre-requisites

-          DB2 v8 to DB2 v10 skip migration

-          DB2 10 training and education workshops

-          DB2 10 implementation services

More information is available at the IBM Software Support Lifecycle page

Posted in DB2, DB2 10, mainframe, z/OS, zSeries | Tagged | 1 Comment

What are the top five reasons for choosing remote database support?

#1 Cost

No prizes for guessing that cost is a major factor for many organisations that choose remote database support. However, it’s not as clear-cut as you may think. When we looked at this issue more closely we discovered that under the umbrella of “Cost” there were many other factors at play. It is often the perception that organisations need to cut cost and so will simply choose to reduce headcount by outsourcing large chunks of business processes in a bid to save money. This may be the case for some IT and business processes but when you look at more niche IT services such as database support this is rarely the case, especially in the midmarket sector.

Most of our customers have been faced with the issue of needing more DBA resource but not having the budget to employ an extra person. This puts real pressure on the team who have to manage growing workloads and tougher demands from the business. It is especially difficult for small teams to cope at busy times of the year or holiday season.

We have also seen some organisations using DB2 only for a niche part of their overall IT infrastructure. It is often difficult to make a business case for employing a full time DB2 DBA in this instance and so the organisation is forced to rely upon existing Oracle or SQL Server DBAs. This can become a problem if any serious DB2 support issues arise.

In both of these scenarios by utilising an external support provider, organisations can benefit from additional DBA support far more cheaply than if they had to employ another permanent member of staff. This combination of in-house and external support works well for many organisations.

Download the white paper - Top Five Reasons for Choosing Remote Database Support

Find out more about RemoteDBA from Triton Consulting

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Top 10 DB2 Support Nightmares & How to Avoid Them #4

Here is part four in our top ten DB2 support nightmares series. Here we look at DBA performance!

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Feeling Unsupported?

Sometimes it is necessary for organisations to stay on older, unsupported database versions. There are many reasons why an organisation may choose or be forced to stay on an out of support version of DB2:

- Cost – an upgrade can be expensive both in terms of licence fees and manpower to manage the upgrade

- Time – the time involved for the upgrade may mean that key staff would be pulled off everyday duties for too long

- Risk to existing applications – some applications may only support DB2 up to a certain release. Moving to a newer version could therefore cause serious problems for the running of the application

- Good old inertia! Yes, sometimes organisations simply can’t find the time to think about an upgrade and “if it ain’t broke , don’t fix it

Any of this sound familiar? Whatever the reason for staying on an unsupported version of DB2 it can mean a considerable amount of risk should any problems arise.

Consultancy on Demand is available on all versions of DB2 including those which are officially out of support with IBM. This means that even if you’re forced to stay on an officially unsupported DB2 version you can still benefit from access to top DB2 skills when you need them.

Using Consultancy on Demand for out of support DB2 versions is a great “insurance policy” for your DB2 database. Find out more about Consultancy on Demand

IBM DB2 for LUW out of support versions

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Top 10 DB2 Support Nightmares & How to Avoid Them #3

Here is part three in our top ten DB2 support nightmares series. Here we look at why organisations can’t get by without a skilled DBA.

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Do you know what’s going on under the covers?

It is often the case that software applications are shipped alongside their preferred database, installed and used effectively with no issues. It doesn’t usually make too much difference what the database of choice by the application vendor is, as long as things are running well then support for the underlying database is not considered an issue. However, from time to time we hear from organisations who have purchased an application and are experiencing issues with a database of which their IT team has no experience because it has been included as part of an application implementation.

Applications such as Maximo, SAP, Tivoli Storage Manager and IBM Business Process Manager all recommend DB2 as the preferred database. Organisations who run Oracle or SQL Server can hit problems if they experience any DB2-related issues and don’t have the inhouse resource to deal with it. The software vendor will usually provide excellent support for the application itself but it is important to ensure that the underlying database is looked after. You need to know what’s going on “under the covers” to keep your application running smoothly.

Training Oracle or SQL DBAs on DB2 can be expensive and probably not a great use of their time, given that the majority of their workload is not going to include DB2. Similarly, hiring a DB2 DBA to look after the database in this scenario is also going to prove expensive and is likely not necessary day to day. However, on that odd occasion when organisations do need some help with the DB2 database which is underlying their application then a Consultancy on Demand contract may be the answer. Simply purchasing 20 hours of DB2 consultancy means that if any issues arise you can call Triton who will be able to provide a consultant, either onsite or remotely to get things resolved. This is a far more cost efficient way of dealing with this type of issue. Triton’s team of DB2 experts will definitely be able to pinpoint what’s going on in the DB2 database under the covers of your application.

Find out more about Consultancy on Demand

What our customers say about Consultancy on Demand 


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Julian Stuhler talks about DB2 11 – Big Data & Analytics

Triton’s Solutions Delivery Director Julian Stuhler talks about DB2 11 – The Database for Big Data & Analytics – listen and see how DB2 11 can help your businesses reduce costs.

Read Julian’s latest article for IBM Data Magazine – How to Have a Happy Conversion Mode Day

Download the white paper - How to Have a Happy DB2 11 Conversion Mode Day

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